Sr Retail Operations

We are actively seeking a highly organized and analytical Senior Retail Operations Specialist to join our client's team through Acme Services. This pivotal role is responsible for the end-to-end coordination and operations of the MBO (Multi-Brand Outlet) business. The ideal candidate will excel at tracking sales and inventory, managing store staff from onboarding to daily coordination, and ensuring timely stock dispatches to optimize retail efficiency and performance.

Key Responsibilities

• MBO Business Management: Manage the end-to-end coordination and operations of the MBO business, ensuring smooth functioning and achievement of objectives.
• Sales & Inventory Analysis: Conduct thorough tracking and analysis of sales and SOH (Stock on Hand) at a store level to proactively identify gaps and opportunities for improvement.
• Staff Management & Development: Oversee store staff interviews, onboarding, and training, ensuring a well-equipped and high-performing team.
• Daily Staff Coordination: Facilitate day-to-day coordination with the staff, addressing operational needs and ensuring seamless workflow.
• Performance & Attendance Review: Conduct regular incentive and attendance reviews for store staff, ensuring fair compensation and adherence to policies.
• Warehouse Coordination: Maintain effective coordination with the Warehouse (WH) to ensure stock dispatches on time, minimizing delays and optimizing inventory flow.

Skills

• Proven experience in managing end-to-end coordination and operations of MBO business.
• Strong analytical skills for tracking and analysing sales and SOH to identify gaps and opportunities.
• Expertise in store staff interview, onboarding, and training.
• Excellent communication and coordination skills for day-to-day staff management.
• Proficiency in incentive and attendance review.
• Strong ability to coordinate with Warehouse (WH) to ensure timely stock dispatches.

Qualifications

• Proven experience in a retail operations role, preferably with exposure to MBOs.
• Strong analytical skills with the ability to interpret sales and inventory data.
• Excellent leadership, communication, and interpersonal skills.