Sr. QA Analyst

-SME for Technical/Functional issues, mentoring and coaching team members on technical aspects (Technical Expertise, Mentoring)

-Lead training efforts for the team and engage in ongoing development of team/unit/cross tower members (Training, Team Development)

-Work independently on tasks assigned and demonstrate module-level ownership (Ownership, Time Management)

-Manage internal stakeholder communication, including Technology & other teams for assigned module (Stakeholder Management, Communication)

-Assist & manage Offshore/Onshore interaction and stakeholder communication, including technical/functional escalations (Escalation Handling, Collaboration)

-Update all documentation with task details and provide regular updates to team (Documentation, Process Compliance)

-Review and maintain Business Requirement Documents (BRD) for system gaps & domain compliance (BRD Analysis, Domain Knowledge)

-Perform and review data analysis, audits, and associated research and provide resolutions (Data Analysis, Auditing, Problem Solving)

-Responsible for solving production-related issues and preparation of annual calendar, as applicable (Production Support, Reporting)