Sr. Program Manager - Global SIAM Lead

Key Responsibilities:

Operations & Service Management:

• Ensure stable operations across IT infrastructure and critical applications globally.
• Minimize disruptions to business functions via proactive monitoring and control measures.
• Lead the implementation of the 'One Platform – Open Process' strategy to streamline operations and improve efficiency.
• Proactively manage and optimize IT Service Management (ITSM) and Service Integration and Management (SIAM) processes.

Vendor Governance:

• Drive adoption of a multi-vendor governance model to manage diverse IT service providers effectively.
• Ensure seamless integration and high-quality delivery across multiple IT service vendors.

Stakeholder Collaboration:

• Foster close collaboration with business units to prioritize initiatives and ensure standardized communication.
• Serve as a trusted advisor to senior stakeholders on IT operations, processes, and improvements.

Innovation & Technology Integration:

• Investigate, evaluate, and integrate next-generation technologies (e.g., AI) to enhance operational efficiencies.
• Promote innovation in IT operations and service delivery practices.