Sr. Manager

Key Responsibilities:

Operational Management:

• Delegate responsibilities and supervise daily business operations
• Monitor business activity to ensure appropriate staffing, resource utilization, and service levels
• Analyze operational information and develop strategies to improve efficiency and effectiveness

Team Leadership & Development:

• Hire, train, mentor, and motivate employees to deliver excellent customer service
• Evaluate team performance and provide regular feedback, coaching, and development opportunities
• Ensure team alignment with company values, policies, and objectives

Customer & Employee Relations:

• Resolve customer and employee conflicts and complaints in a professional and timely manner
• Maintain high standards of customer satisfaction and employee engagement

Business Strategy & Growth:

• Establish and work toward business and profitability objectives
• Maintain visual and operational excellence, including store presentation, cleanliness, and branding
• Generate and present reports, KPIs, and performance metrics to senior leadership

Compliance & Governance:

• Ensure all team members comply with company policies and procedures
• Maintain documentation and business processes that support internal controls and audits

General Leadership:

• Take initiative on tasks and responsibilities critical to the health and success of the business
• Act as a key decision-maker in day-to-day and long-term strategic planning