Sr. Lead - Enterprise Applications

Key Responsibilities

Application Ownership & Management

• Manage the end-to-end lifecycle of enterprise applications across HRMS, Finance, Admin, Sales, Operations, and Legal domains.
• Ensure performance, availability, and scalability of platforms such as Darwinbox and SAP Treasury.
• Oversee integration and support of COTS, bespoke, and cloud-native applications.
• Evaluate, implement, and scale new application solutions in alignment with business goals.
• Leverage AI and Agentic AI use cases to enhance business productivity.

Cloud & Platform Management

• Manage applications hosted on cloud platforms like Microsoft Azure and AWS.
• Ensure optimal configuration, security, and performance of cloud-hosted solutions.

Regulatory & Compliance Support

• Coordinate with regulators such as UIDAI and Aadhaar authorities for application compliance.
• Ensure data privacy and regulatory compliance for all supported platforms.
• Address and mitigate vulnerabilities flagged in VA/PT assessments by the Info-Security team.
• Support audit readiness and respond to internal and external IT audits.

Project & Change Management

• Lead application upgrades, enhancements, and integration projects, including IFRS program support.
• Manage change requests and ensure alignment with IT governance processes.

Incident & Problem Management

• Drive root cause analysis and resolution of application issues.
• Adhere to ITIL processes for incident, change, and problem management.

Vendor & Budget Management

• Manage contracts, SLAs, and relationships with external vendors and solution providers.
• Monitor licensing costs and manage budgets effectively.

Stakeholder Engagement

• Collaborate with cross-functional teams including HR, Finance, Admin, Legal, and IT to gather business requirements.
• Act as the liaison between business stakeholders and technical teams.

Documentation & Reporting

• Maintain updated SOPs, application documentation, and compliance records.
• Present periodic reports on application health, risks, and roadmaps to leadership.