Sr Engineer \u2013 Installation Support

Service Coordination and Support

• Coordinate service calls and schedules between service engineers and customers to ensure timely resolution.

• Handle spare parts inquiries, quotations, order processing, and follow-ups efficiently.

• Support service and sales teams with backend operations to streamline processes.

Data Management and Reporting

• Maintain service records, spare parts sales data, and customer documentation accurately.

• Prepare MIS reports, service reports, and trackers for management review.

• Analyze data to support operational decision-making and process improvement initiatives.

Communication and Operations

• Ensure timely communication with customers and internal teams regarding service requests and order updates.

• Collaborate with cross-functional teams to resolve service-related issues promptly.

• Maintain accurate records to facilitate smooth workflow and reporting.