Sr. Collections Specialist – US Process (B2B Voice / Inside Sales Transition)

Designation: Sr. Collections Specialist – US Process (B2B Voice / Inside Sales Transition)

Employment Type: Full-time

Shift: US Night Shift (Monday to Friday)

Important Note

This is not a traditional collections/recovery role.

This opportunity is designed for professionals from US/International Collections who are looking to transition into a B2B Inside Sales, revenue-driven role involving outbound calling, solution pitching, and sales conversions.

Role Overview

As a Sr. Collections Specialist – US Process, you will leverage your experience in handling US clients, negotiations, and revenue pressure to identify, qualify, and convert B2B sales opportunities. You will engage with business decision-makers, understand their needs, and drive conversions through structured follow-ups and consultative selling.

Key Responsibilities

• Make high-volume outbound calls to US business decision-makers
• Conduct structured discovery conversations to understand client needs
• Pitch solutions and value propositions effectively
• Drive appointments, follow-ups, and sales conversions
• Handle objections and negotiations with confidence
• Share proposals and solution decks as per requirements
• Maintain accurate CRM records (calls, pipeline, follow-ups, forecasting)
• Achieve weekly and monthly KPIs related to meetings, conversions, and revenue

Candidate Profile (Must-Have – Non-Negotiable)

• 3–6 years of experience in US / International Collections (Night Shift)
• Exposure to B2B or high-value international accounts
• Excellent spoken English (neutral or American accent preferred)
• Strong confidence in interacting with US stakeholders (Managers, Directors, CXOs)
• Proven ability to work in target-driven / revenue-focused roles
• Strong skills in objection handling, negotiation, and follow-ups
• Willingness to work in US night shift (Monday to Friday)

Candidates with only domestic or non-US experience are not suitable for this role.

Preferred Background (Good to Have)

• Experience in settlement / retention in international collections
• Exposure to US B2B Inside Sales or appointment setting
• Background in SaaS / Tech / Consulting voice processes
• Experience using CRM tools (Salesforce, HubSpot, Zoho, etc.)

Key Skills

• Outbound Calling (US Market)
• B2B Voice Process
• Appointment Setting
• Lead Qualification & Discovery
• Solution Pitching
• Revenue / Target-Driven Sales
• Stakeholder Communication (US Clients)
• Objection Handling & Negotiation
• CRM Management