Job Title: Sr. Collections Specialist – US Process (B2B Voice)

Location: BKC, Mumbai (On-site)

Shift: US Night Shift | Monday to Friday | Fixed Saturday & Sunday Off

CTC: ₹6 – ₹8.5 LPA + Uncapped Performance Incentives

⚠ IMPORTANT – PLEASE READ BEFORE APPLYING

This is NOT a traditional collections or recovery role.

This opportunity is designed for senior US / International Collections professionals who want to transition into a US B2B Inside Sales role involving outbound calling, consultative pitching, structured follow-ups, and revenue ownership.

If you are looking only for:

Pure recovery work
Inbound collections
Non-sales operational roles

→ This role will not be a fit.

Role Overview

As a Sr. Collections Specialist – US Process (B2B Voice), you will leverage your experience handling US clients, objections, negotiations, and revenue pressure to identify, qualify, and convert US B2B sales opportunities.

You will directly engage with:

US Business Owners
Directors
VPs
CXOs

Your responsibility will include understanding business needs, pitching value propositions, qualifying opportunities, and supporting conversions through structured follow-ups.

This is a consultative US Inside Sales role — not consumer calling, customer support, or transactional collections.

Key Responsibilities

Make outbound calls to US business decision-makers (approx. 250–300 calls/day)
Conduct structured discovery conversations to understand business needs
Pitch value propositions and qualify high-quality sales opportunities
Drive meetings, follow-ups, and conversions
Handle objections confidently and professionally
Share solution decks/proposals and respond to product/service queries
Maintain strong CRM hygiene (call notes, pipeline tracking, forecasting)
Achieve weekly & monthly KPIs related to meetings, conversions, and revenue

MUST-HAVE Candidate Profile (Non-Negotiable)

3–6 years of experience in US / International Collections (Night Shift mandatory)
Experience handling B2B or high-value international accounts
Excellent spoken English (Neutral or American accent preferred)
Strong confidence speaking with US senior stakeholders
Proven ability to work under revenue-linked targets
Strong objection handling, negotiation & structured follow-up discipline
Willingness to work Mon–Fri US Night Shift from BKC (On-site)

❌ Candidates with only domestic or non-US process experience will not be considered.

Preferred Background (Advantage, Not Mandatory)

International Collections with settlement/retention exposure
US B2B Inside Sales / Appointment Setting experience
SaaS / Tech / Consulting voice process exposure
Experience using CRM tools (Salesforce, Zoho, HubSpot, etc.)

Note: Final selection will be based on communication quality, calling intensity, and sales aptitude — not only past job titles.

Why This Role Is a Career Upgrade

Clear transition from collections to revenue-generating US sales
Exposure to real US B2B sales conversations
Strong fixed pay + uncapped performance incentives
Premium corporate office in BKC
Night shift allowance & health benefits
Fast-track career progression:

Sr. Collections Specialist → Inside Sales Executive → Sr. Inside Sales → Team Lead → US Sales Manager

This is a long-term career role, not a lateral BPO move.

Education

Any Graduate

Work Mode

On-site only – BKC, Mumbai

Sr. Collections Specialist – US Process (B2B Voice)

Job Description