Sr Cloud Operations Specialist

Responsibilities

• Supporting private cloud infrastructure and any public cloud (Google, AWS, Azure).
• Remote monitoring of Kronos Cloud and hosted environments.
• Remote monitoring of Microsoft Windows 2003/2008/2012/2016 and Linux servers, which includes of Performance, uptime, SQL DB, website status, web based application & server resources.
• Responding to Alerts on monitoring tools.
• Working experience on Servicenow is preferred.
• Identify the root cause and troubleshoot the server performance issues.
• Handle Level1 Escalations, and adhere to escalation matrix.
• Good administration skills over Windows and Linux OS.
• Ensure operating standards are developed, maintained, and adhered to.
• Good with OS Migrations and Upgrades.
• Good with Virtualization and ability to remediate issues with VM's and ESXi's.

Qualifications

• Degree in Computer Science.
• MCP/ MCSE, RHCE and ITIL certification desired.
• Experience 3-6 Years.
• Should be aware of ITIL framework - Incident, problem and change management.
• Understanding of SaaS or Cloud based products.