Sr. Application Engineer - Sales Force Marketing Cloud.

Major Functions/Responsibilities

·        Design, develop and implement robust and extensible solutions to build marketing segmentations, journeys, campaigns and transactional emails using Marketing Cloud SaaS solutions.

·        Work closely with subject matter experts to understand and document based on the business requirements, functional specs and translate them into appropriate technical solutions.

·        Responsible for estimating, planning, and managing the user stories, tasks and reports on Agile Projects. 

·        Develop LoCode / NoCode Data Flow Automations using SaaS tools like Microsoft Flow or equivalent tools, SQL Procedures, Functions and SQL jobs. 

·        Configure and maintain existing scheduled jobs, data segments and refresh. 

·        Support exploratory data analysis, statistical analysis, and predictive analytics.

·        Support production issues and maintain existing data systems by researching and trouble-shooting any issues/problems in a timely manner.

·        Proactive, great attention to detail, results-oriented problem solver.

Preferred Experience

·        5+ years of experience preferably in Microsoft Customer Insights Journey or Sales Force Marketing Cloud. 

·        6+ years' experience with design, build, test, and maintain data segmentations, data integrations and Marketing Journeys and Campaigns.

·        3+ years of experience in integrations Microsoft Power Platform, Flow tools.

·        In depth understanding of ETL (Extract, transform, load) processes.

·        Excellent verbal and written communication skills

·        Collaboration with both onshore and offshore development teams.

Communication

·        Facilitate project team meetings effectively. 

·        Effectively communicate relevant project information to superiors 

·        Deliver engaging, informative, well-organized presentations that are effectively tailored to the intended audience. 

·        Serve as a technical liaison with development partner. 

·        Serve as a communication bridge between applications team, developers and infrastructure team members to facilitate understanding of current systems 

·        Resolve and/or escalate issues in a timely fashion. 

·        Understand how to communicate difficult/sensitive information tactfully.

Decision Making Authority

·        This position needs to possess the ability to act quickly with independent thinking and sound judgment.

·        Works under the direction of Technical Data Lead / Data architect.