Administer and maintain MS Exchange versions (2013/2016/2019) and on-premise infrastructure, including backup and restore procedures, mailbox management, and public folder replication.
Provide advanced support for Exchange Online services, including hybrid configurations, mail flow troubleshooting, and message tracking.
Configure and troubleshoot remote email access using Outlook and OWA.
Manage and maintain anti-SPAM products and Enterprise Vault Servers.
Architect, design, and implement solutions using Office 365 services, including Exchange Online, SharePoint Online, Microsoft Teams, and Security & Compliance.
Handle Tier 3 operations and assist Tier 1 and 2 teams with complex issues.
Troubleshoot advanced Office 365 issues using tools like PowerShell and diagnostic tools while adhering to SLA timelines.
Collaborate with cross-functional teams to identify and resolve global technical issues.
Monitor system performance and provide root cause analysis for complex issues.
Execute projects related to migrations, new implementations, and system improvements for Office 365.
Provide detailed reporting on Office 365-related tasks and tickets.
Required Technical SkillsExtensive knowledge of Windows Server OS (2008, 2012, 2016, 2019) and desktop environments (Windows 10/11).
Proficiency in MS Exchange protocols (SMTP, POP3, RPC/HTTPS, MAPI/HTTPS).
Experience with Exchange Hybrid Configurations and Azure AD Connect implementations.
In-depth understanding of Office 365 features, including DKIM, DMARC, transport rules, DLP policies, and retention/archival policies.
Knowledge of SharePoint Online architecture and Microsoft Teams troubleshooting.
Advanced capabilities in tools like PowerShell, MFCMapi, IDFix, and diagnostic utilities.
Experience with ADFS Single Sign-On and backup/restoration tools for Exchange environments.
Strong grasp of network protocols (TCP/IP) and DNS mail traffic flows.
Eligibility CriteriaMinimum of 8-10 years of relevant experience.
At least 2 years of experience as a Level 3 engineer.
Bachelor s degree or higher in a related field.
Microsoft certifications for Office 365 workloads are a plus.
Behavioral SkillsExcellent communication and customer handling skills.
Strong analytical and problem-solving abilities.
Ability to manage multiple tasks and deliver results within timelines.
Highly organized and a team player.
Quick decision-making and a proactive approach to issue resolution.

Sr Analyst III Infrastructure Services

Job Description

Required Skills