Sr Analyst II Data Engineering

Responsibilities:

• Advanced Troubleshooting: Carry out advanced level troubleshooting on Linux OS and applications.
• Client Support: Extend technical support to clients over email and phone.
• System Uptime: Responsible for the uptime of various client projects being managed/monitored.
• Ticketing & SLA Adherence: Ensure that tickets raised per shift are closed as per SLA; if not, escalate per escalation matrix. Technically update tickets in the ticketing system for all issues handled/worked upon.
• Reporting: Generate shift reports on daily issues handled/escalated in the form of Daily reports.
• Change Management: Work on change requests.
• Patching & Upgrades: Apply patches to the OS or upgrade the OS as and when required, as per approval from respective Team Leaders.
• Monitoring Management: Perform monitoring management of agents like Deep security, SIEM BMC TSA/TSOM, Commvault.
• Issue Resolution: Ensure earlier resolution to issues to meet SLA.
• Vendor Follow-up: Follow up with Vendors or other teams (hardware/software) whenever required to resolve issues by minimizing downtimes.
• Server Lifecycle Management: Oversee commissioning and decommissioning of servers.
• Application Installation: Install infrastructure applications as applicable.
• Project & Initiative Work: Work on project work and drive initiatives as applicable.
• Proactive Maintenance: Proactively maintain and develop all Linux infrastructure to ensure a 24x7x365 uptime service.
• Best Practices: Maintain best practices on managing systems and services across all environments.
• Fault Finding & Analysis: Perform fault finding, analysis, and logging information for reporting of performance exceptions.
• Performance & Capacity Planning: Proactively monitor system performance and engage in capacity planning.
• Software Management: Manage, coordinate, and implement software upgrades and patches on servers.
• Scripting: Create and modify scripts to perform daily operational tasks.
• Process Improvement: Provide input on ways to improve the stability, security, efficiency, and scalability of the environment.
• Automation Collaboration: Collaborate with other team members to develop automation strategy and deployment processes.

Required Skills:

• Proficiency in Linux OS and application troubleshooting.
• Good communication, both written and verbal.
• Ability to ensure uptime for client projects.
• Skills in managing and updating tickets in a ticketing system according to SLAs.
• Proficiency in generating daily shift reports.
• Ability to work on change requests.
• Skills in applying patches and upgrading OS.
• Proficiency in monitoring management tools like Deep security, SIEM BMC TSA/TSOM, Commvault.
• Ability to follow up with vendors and other teams.
• Skills in commissioning and decommissioning servers.
• Proficiency in installing infra applications.
• Ability to proactively maintain and develop Linux infrastructure.
• Knowledge of best practices for managing systems and services.
• Skills in fault finding, analysis, and logging for performance exceptions.
• Proficiency in monitoring system performance and capacity planning.
• Ability to manage, coordinate, and implement software upgrades and patches.
• Skills in creating and modifying scripts for operational tasks.
• Ability to provide input for improving system stability, security, efficiency, and scalability.
• Collaboration skills for developing automation strategy and deployment processes.
• Proficiency in Linux server administration in a virtualized environment.
• Knowledge of Linux: RHEL 8 & 9.
• Skills in installing and maintaining Linux native services such as Bind, Apache, postfix, MTA, squid, nginx.
• Familiarity with load balancing, firewalls, etc.
• Knowledge of protocols such as DNS, HTTP, LDAP, SMTP and SNMP.
• Proficient with network tools such as iptables, tcpdump, HA-Proxy, etc.
• Proficiency with virtualization technologies, such as VMware, KVM, etc.
• Proficiency with monitoring tools like Nagios.
• Skills in RHEL patching activity to close VA observations.
• Proficiency in LVM (logical volume manager) administration and User administration.
• Knowledge of SCD, VAPT, OS Hardening.
• Ability to perform Minor and Major version upgrades.