Sr. Administrator, Appeals

Key Responsibilities:

• Utilize your deep diving skills and Amazon policy expertise to identify required documentation for appeal cases.
• Assess documentation for accuracy and past precedent.
• Identify any process defects and recommend remediation.

Basic Qualifications:

• 1+ years of human resources experience.
• 1+ years of Microsoft Office products and applications experience.
• Bachelor's degree in business, HR, or a related field, or High school or equivalent and 1+ years of case management experience.
• 3+ years of contact center, customer service, human resources, or equivalent experience.
• Demonstrated proficiency handling customer contacts, queries, and resolutions.

Preferred Qualifications:

• 2+ years of human resources functions experience.
• Knowledge of HRIS or Applicant Tracking Systems are preferred.
• Experience with Payroll Systems, HRIS.
• 4+ years of contact center, customer service, human resources, or equivalent experience.
• Experience using Knowledge database and researching skills.
• Proven ability to manage customer contacts in a fast-paced environment.
• Proven ability to adjust to constantly changing workloads.
• Proven ability to follow existing processes with high attention to detail.
• Additional languages a plus.