Specialist, Technical Professional Services

• Must take complete ownership of setup/configuration for the assigned conversion/implementation.
• Manages multiple clients and adhere to project timelines.
• Monitors project progress by tracking activity, resolving problems, publishing progress reports, recommending actions in accordance with stated procedure.
• Assists management with the planning and design of improvements to business processes.
• Utilizes system and data to resolve business issues in the most effective manner.
• Analyse and identifies root cause; providing input to solutions that lead to success of the project.
• Communicate progress and any potential problems to Project Manager for awareness and/or resolution.
• Maintain the tools used to ensure the efficiency and effectiveness of the conversion process (system studies, timelines, and questionnaires).
• Work in late night shift (up to 11 PM IST) to provide overlap with US working hours.
• Provide post implementation support for 2 weeks. (US shift timing will depend on time zone of client)

What you will need to have

• B.Tech/MCA/MSC (IT/CS)/BCA/BBA
• 5 to 7 years of experience in IT Industry.
• Excellent knowledge of Account Processing applications (US)
• Good understanding of Excel
• Should have good understanding of activities performed in conversion/implementation of core Banking application.
• Knowledge of Banking domain.
• Experienced problem solving and data analysis skills.
• Excellent verbal and written communication and interpersonal skills

What would be great to have

• Experience supporting Banking Core Conversions.
• Experience on Account Processing core is a plus.
• Exposure to Banking and Financial Services industry with a good understanding of Banking Products, Services & Procedures.
• Understanding of Mainframe.
• Strong analytical skills, good verbal and written communication skills and the ability to interact professionally with a diverse group. .