Specialist - QOP

Key Responsibilities

• Perform day-to-day activities of processing market complaints as per relevant SOPs, business matrix, and SLA timelines.
• Assist in data collection and reporting of KPIs.
• Support continuous improvement initiatives in the assigned area of work.
• Manage ad-hoc projects as assigned.
• Proactively report deviations through timely escalations.
• Implement continuous process improvement projects to enhance quality and productivity.
• Maintain updated records for service dashboards, order management frameworks, and time sheets.
• Complete training on relevant procedures before undertaking any GxP activities.
• Report deliverable status regularly and continuously enhance process knowledge.

Essential Requirements

• Thorough understanding of Quality Management Systems.
• Ability to review market complaint investigation reports.
• Basic understanding of product manufacturing, pharmaceutical products, and lifecycle events.
• Familiarity with TrackWise.
• Understanding of performance KPIs.
• Proficiency in MS Excel.
• Awareness of GxP guidelines.
• Strong verbal and written communication skills in English; knowledge of other languages is an added advantage.

Desirable Requirements

• Graduate/Postgraduate in Pharmacy.