Solution Engineer

We empower our people to stay resilient and relevant in a constantly changing world. We re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like youThen it seems like you d make a great addition to our vibrant international team.

We are looking for: Solution Engineer,

You'll make an impact by:

• Being adept in driving resolution of customer issues and bug fixes, acting as customer advocate while adhering to support service standards.
• Provide work estimates and regular status updates
• Active monitoring and improvement of the environment to ensure 100% application availability
• Deploy, configure, and test Smart Grid Application solutions.
• Be on-call on a weekly rotation basis throughout the year to help enable 24x7 global support.
• Escalate and log defects for more advanced customer issues to Product and Project Management teams when necessary.
• Ensure that SLAs of assigned customer reported issues are met within TAT
• Actively participate in team and departmental meetings by providing feedback on current day-to-day activity and recommendations for improvement.

Use your skills to move the world forward!

• Education: BE degree in Computer/Electronics/Electrical Engineering or relevant field.
• Experience: 3-7 years
• Strong problem solving and software troubleshooting skills.
• Experience in core Java in application support.
• Understanding of ITIL concepts, ITIL certification preferred.
• Working knowledge of UNIX environment with understanding of Shell/python Scripting.
• Technical troubleshooting skills of large RDBMS like Oracle with sound knowledge of SQL.
• Knowledge and troubleshooting experience of core Java, kafka and XML standards to support complex enterprise software.
• Knowledge of basic networking concepts like WWW, FTP, TELNET, SSH, etc.
• Knowledge of web-enabled support tools like SOAP UI.
• Ability to effectively communicate technical issues, prioritize them and enjoy working with customers.
• Apache Tomcat Administration skills or Administration of other web applications.
• Excellent people and communication skills.
• Impeccable English speaking and writing skills.
• Excellent interpersonal skills and should be an active listener and learner.