Software Engineering Lead Analyst - HIH - Evernorth

Skills:

• SME in ServiceNow system applications and custom applications.
• Create, maintain, and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals
• Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting.
• Proven experience as a ServiceNow Developer with expertise in Flow Designer.
• Build and maintain automated workflows using Flow Designer
• Optimize and troubleshoot existing workflows to ensure efficiency and scalability.
• Experience designing, building and maintaining integration using Integration Hub, REST, SOAP web services
• Experience in Email notifications.
• Responsible for standard configuration, user administration, security, workflow, data management and integrations.
• Activate a plug-in, build reports, gauges, and homepages
• Set up Service Level Agreements (SLAs) and monitor SLA workflows
• Aiding in translating business requirements into technical requirements
• Experience working in Agile/Scrum methodologies

Required Experience & Education:

• SME in ServiceNow system applications and custom applications.
• Total 5-8 years of experience needed.
• Bachelors degree or equivalent degree and work experience is required
• Bachelor's degree with Minimum 5 years of ServiceNow platform experience
• ServiceNow Certified Systems Administrator - Mandatory
• ServiceNow Certified Application Developer
• ServiceNow Certified Implementation Specialist ITSM (preferred)
• ITIL4 Certified