Software Engineer

• Should deliver high quality of code for ServiceNow customization
• Should participate in application evolution by contributing technical enhancement to the applications
• Should provide third level support to production issues from assigned application within defined SLA
• Should develop business as well as technical knowledge on the applications
• Should participate in project review meetings as and when required
• To provide support during UAT
• Use defect tracking system and follow resolution of defects
• Should be able to produce POC for project technical enhancements on newer technologies
• Should be able to perform peers code reviews

Technical Competencies

• ServiceNow core certification is mandatory for applying to this position
• Strong technical skills in Javascript, html5/css3, XML / json, API integration and ServiceNow functional expertize
• Good experience on JIRA, DevOps tools like Gitlab
• Software Development Life Cycle following Agile / Waterfall Model
• Modify code to resolve existing defects in the production system
• Strong troubleshooting skills and capability to propose new solutions to business problem
• Ability to build up good user ergonomics based on new technologies like DevOps etc
• Work as individual contributor and will be end to end responsible for entire rollout

Knowledge and Abilities:

• Good written and verbal communication skills, fluent English
• Customer centric approach
• Problem solving and investigation capabilities
• Resolution of production anomalies
• Education, Qualifications and Certifications
• BE, BTech, MCA, MSc (Computer Science) or equivalent

Experience:

Minimum 4 years experience in software development