SOC Analyst

The GSOC Analyst is a key member of the Global Security team, responsible for monitoring, triaging, investigating, and responding to security incidents across all global locations. The role requires a detail-oriented and investigative mindset, strong analytical skills, and the ability to act decisively under pressure.

Key Responsibilities:

Incident Management & Response:

• Monitor and analyze incoming alerts from access control systems, alarms, and camera feeds.
• Triage and analyze large volumes of data from multiple sources to identify patterns and threats.
• Conduct initial investigations and coordinate detailed investigations as needed.
• Execute procedures for physical security incidents, emergencies, and breaches.
• Verify and contain threats by reviewing camera feeds, access logs, and remotely securing areas.
• Escalate incidents to GSOC and security management according to protocols.
• Maintain comprehensive documentation of incidents, root causes, and corrective actions.

Access Control & Badging:

• Manage access procedures, including badge issuance, revocation, and DNA (Do Not Allow Access) requests.
• Verify employee identities and coordinate with HR to ensure proper access levels.
• Investigate unauthorized access attempts, lost/stolen badges, and tailgating incidents using camera footage and logs.

Monitoring & Maintenance:

• Perform daily health checks of security systems and log issues for resolution.
• Respond to system alerts such as camera tampering, offline devices, or forced doors.
• Conduct annual access privilege reviews in coordination with HR and local management.

Escalation & Reporting:

• Follow predefined escalation paths and provide real-time alerts for critical incidents.
• Generate post-incident reports and briefings for management.
• Perform shift handovers and maintain MIS reporting on incident resolution.
• Coordinate with man-guarding teams and other departments for a unified response to security incidents.

Skills & Qualifications:

Must-Have:

• Maintain confidentiality, discipline, attention to detail, and ethical standards.
• Problem-solving attitude and ability to work effectively in a team.
• Minimum 2 years' experience in security operations or related fields.
• Experience with security/IOT technologies: access control, CCTV/VMS, intrusion detection, and alarm management platforms.
• Graduate degree in Engineering or equivalent.
• Willingness to work flexible hours including nights, weekends, and holidays.
• Strong English communication skills, both written and verbal, for reporting and documentation.

Preferable:

• Prior experience in a Security Operations Center (SOC).
• PSP certification (Physical Security Professional by ASIS).
• Knowledge of compliance standards like ISO 27001.
• Investigator qualification and ability to work independently.
• Ability to manage multiple simultaneous incidents calmly and decisively.
• Suggest process improvements for effective procedure implementation.