Shift Manager
Job Description
TCS is hiring for Shift Manager Role
Qualification:- Minimum 15 years of regular, full-time education (10 + 2 + 3) is mandatory.
Location- Mumbai
Operational Functions:
· Lead shift operations for FCL, LCL, and Air shipments, ensuring seamless execution aligned with SOPs and service benchmarks.
· Oversee full shipment lifecycle coordination: booking, pickup, customs, transit, arrival, and delivery.
· Supervise team workflows and KPIs, ensuring optimal productivity and on-time performance.
· Act as the first escalation point for operational challenges, guiding swift resolutions.
· Promote data accuracy and documentation compliance in internal platforms such as BO and Salesforce.
· Monitor communication across the shift, identify gaps, and escalate recurring issues to the Delivery Manager.
· Foster a culture of ownership, accountability, and forward thinking.
Financial and Accounting Functions:
· Monitor revenue per job and shift to align with departmental profitability goals.
· Manage direct and indirect operational costs while maintaining strong cost-per-job efficiency.
· Track and optimize revenue-to-expense ratios.
· Collaborate with finance to ensure timely and accurate invoicing and closure of shipment files.
· Resolve billing discrepancies and support financial audits through proper documentation and compliance adherence.
People Management Functions:
· Supervise daily team operations and ensure performance meets KPIs: timeliness, documentation accuracy, communication quality, and
customer satisfaction.
· Design and manage shift schedules to maintain near 24/7 operational coverage.
· Train, coach, and develop team members; identify improvement areas and address performance gaps.
· Handle team escalations or conflicts professionally, reinforcing a performance-driven and collaborative environment.
· Work closely with the Delivery Manager on training programs and process improvement initiatives.