Shift lead /Incident Manager

Required Qualifications:

• Experience: Minimum of 10 years of experience in IT operations, incident management, and leadership roles.

• Technical Expertise: Strong technical background with expertise in IT infrastructure, systems, and applications. Proficiency in troubleshooting and resolving complex technical issues.

• Leadership Skills: Proven ability to lead and manage a team, with excellent interpersonal and communication skills.

• Problem-Solving: Exceptional problem-solving skills and the ability to make quick, effective decisions under pressure.

• Process Improvement: Experience in implementing process improvements and best practices in IT operations.

• Communication: Strong written and verbal communication skills, with the ability to convey technical information to non-technical stakeholders.

• Documentation: Proficiency in maintaining accurate records and generating detailed reports.

• Compliance and Security: Knowledge of IT compliance standards and security protocols.

• Analytical Skills: Ability to conduct root cause analysis and develop preventive measures.

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced certifications in ITIL, PMP, or similar are preferred.