ServiceNow Virtual Agent Developer

Development & Implementation:

• Build and configure ServiceNow Virtual Agent bots for various IT service processes.
• Develop and maintain scripts, workflows, and integrations in ServiceNow.
• Ensure solutions meet functional requirements and quality standards.

Collaboration & Support:

• Work closely with IT and information security teams to understand requirements and implement solutions.
• Troubleshoot and resolve technical issues in Virtual Agent deployments.
• Provide knowledge transfer and documentation for developed solutions.

Innovation & Optimization:

• Recommend improvements to existing ServiceNow processes and workflows.
• Stay updated with the latest ServiceNow features and best practices to enhance IT operations.