ServiceNow Virtual Agent Developer

• Develop and configure ServiceNow Virtual Agent chatbots and workflows
• Write and maintain scripts for process automation and integrations within ServiceNow
• Collaborate with stakeholders to gather requirements and translate them into functional Virtual Agent solutions
• Ensure ServiceNow applications meet governance, security, and best-practice standards
• Troubleshoot and optimize Virtual Agent workflows for performance and user experience
• Provide knowledge transfer and documentation for implemented solutions

Key Performance Indicators

• Timely delivery and deployment of Virtual Agent solutions
• Effective automation of ITSM processes through scripting and workflows
• User satisfaction and adoption of Virtual Agent functionalities
• Compliance with ServiceNow best practices and security standards
• Collaboration and support across IT and business teams