Servicenow SLO Lead

Roles & Responsibilities

• 12 years of experience in implementing or architecting ServiceNow solutions
• Must have a strong understanding of Sales and Order Management processes typically followed in organizations
• Experience in designing, configuring, and customizing the ServiceNow Sales and Order Management (SOM) module as per organizational requirements
• Must have experience in the design and implementation of the following modules:
• ServiceNow Sales and Order Management (SOM): Order and Quote Management
• Supplier Lifecycle Operations (SLO)
• Customer Service Management (CSM) module
• Extensive experience across the ServiceNow core platform, including security, performance, and compliance
• Strong experience in third-party integrations using REST, SOAP, Integration Hub, E-bonding, and other methods
• Skilled in collaborating with business and technical teams to understand requirements and pain points, and translating them into functional specifications
• Conduct workshops and training sessions to support successful end-user adoption
• Perform system testing, troubleshooting, and issue resolution during the implementation phase
• Collaborate with technical teams to define and manage integrations with external and internal systems, ensuring seamless data flow
• Provide ongoing platform/module support to users by addressing their queries and issues
• Document processes, configurations, and customizations to produce comprehensive user guides and training materials
• Exhibit excellent communication and interpersonal skills

Preferred Qualifications

• Implementation experience in Sales and Order Management for the Telecommunications industry
• Relevant ServiceNow certifications (e.g., ServiceNow Certified Implementation Specialist) are a plus
• Strong leadership, problem-solving, critical thinking, and communication skills