ServiceNow - Senior Developer/ Administrator

Responsibilities:

• Proactively develop and maintain technical knowledge in a specialized area, remaining up-to-date on current trends and best practices.
• Develop ServiceNow components such as workflows , audits, business rules, and catalog items to support business needs.
• Build, configure, and maintain the CMDB via various enhancements and projects to meet business needs.
• Own the configuration of Discovery schedules, probes, sensors, patterns, and identification rules to accurately populate CIs and their relationships .
• Work closely with Compute, Server, Cloud and Network teams to ensure proper access, permissions and network configuration is setup to ensure successful Discovery.
• Actively troubleshoot Discovery Errors due to credentials, classifications, patterns, network access, firewall settings, etc.
• Monitor and fine tune Discovery and plugins to achieve optimum performance levels.
• Perform assessments with Configuration and IT Services teams and work closely with vendor teams to ensure best practices and new capabilities are understood and deployed .

Requirements:

• At least 6 years in IT development experience with at least 4 years as a ServiceNow developer with extensive experience with ServiceNow Discovery .
• Deep understanding of ServiceNow mid-server architecture and the role it plays in Discovery optimization.
• Strong knowledge of IT Infrastructure including Servers, Network equipment, Storage devices, PCs, etc.
• Experience in ServiceNow scripting including JavaScript, Angular JS, Bootstrap and Jelly Script
• Expertise in Web technologies such as Web Services, XML, HTML, CSS, HTTP, etc. (Preferred)
• Experience using enterprise tools such as Visio or Lucid Chart, Teams, Confluence and Jira
• Experience with ServiceNow s Common Services Data Model (CSDM) (preferred)
• Experience working in a regulated environment within a global company (preferred)
• Exceptional knowledge of ITIL processes or ServiceNow Admin/CMDB Certifications (preferred)

Education:

Bachelor of Science in Computer Science, Business, or related field preferred or equivalent work experience.