ServiceNow Program Manager

Key Responsibilities:

• Lead end-to-end delivery of ServiceNow programs across ITSM, ITOM, HRSD, and CSM modules
• Manage large-scale implementations, upgrades, and enhancement initiatives
• Ensure adherence to governance standards, quality benchmarks, and service management frameworks
• Drive ITIL-based service management improvements and process optimization
• Oversee program planning, execution, risk management, and escalation handling
• Manage stakeholder communication across business, technical, and executive teams
• Ensure delivery using Agile and Waterfall methodologies as appropriate
• Provide leadership to cross-functional and multi-vendor teams
• Support presales activities including RFP responses, estimations, and SOW creation (where required)