ServiceNow ITOM Engineer

JD for ServiceNow ITOM Admin

We are looking for a ServiceNow ITOM expert with a strong background in CMDB, CSDM, Discovery, and Service Mapping. Here s a summary of the key responsibilities and qualifications for this role:

What you'll be doing:

• ServiceNow ITOM Administration : Work as part of the ITOM admin team, developing custom software solutions.
• Consulting Services : Install, configure, and integrate ServiceNow ITOM products.
• Data Solutions : Design solutions for data import/export between ServiceNow and other systems.
• Platform Management : Manage application and platform upgrades, including impact assessments and remediation plans.
• User Support : Resolve escalated issues/defects within ServiceNow.
• Documentation : Prepare technical documentation as required.
• Knowledge Enhancement : Enhance customer knowledge in IT Operations Management using the ITIL v4 framework.

What we are looking for:

• Experience : 3+ years with ServiceNow ITOM products.
• Platform Knowledge : Deep understanding of ServiceNow Platform, CSDM, CMDB, Discovery, and Service Mapping.
• Hands-On Skills : Strong experience in troubleshooting and configuring ServiceNow Discovery, Service Mapping, CMDB, and Event Management.
• Development Skills : Experience in scripting, customizing, and developing the ServiceNow platform, including automation using Flow Designer.
• Problem-Solving : Ability to troubleshoot platform issues, perform root cause analysis, and recommend corrective actions.
• Project Experience : Experience with multiple ServiceNow Discovery and Service Mapping projects involving various enterprise and open-source technologies.

Preferred Qualifications:

• Certifications : Accreditations in ServiceNow System Administrator and ITOM products like Discovery and Service Mapping.

Personal Attributes:

• Collaborative : Enjoys working in agile, creative environments.
• Ambitious : Works independently towards goals with a creative approach.
• Intuitive : Manages change effectively with strong time management skills.
• Interpersonal Skills : Contributes to team efforts and maintains up-to-date technical knowledge.