ServiceNow ITOM

Provide architectural and design oversight to ensure all solutions are fit for purpose and use.

Design/Build technical solutions based on clients needs and process requirements

Deliver solutions using Agile software development processes

Understand the current as is processes and deliver toolset changes based on upcoming process changes

Customisation or development of enhancement requests for existing ITOM tools and processes

Take care of end to end development activities for a specific enhancement or project as an individual contributor

Work closely with BA s, Architects, Testing team and process teams

Identify areas of process and tooling improvement and provide solutions to ensure tool is protected in process, security and performance aspects

Ensure gaps are clearly identified and reported to BA/stake holders

Produce design documents where ever necessary

Work closely with vendor resources to meet development deadlines in case of larger projects

Take respective ownership as an individual contributor throughout the project lifecycle

Take respective ownership of preparation of release plan

Involve in Proof of concept activities and provide best possible solution to customer s/stake holders

Ongoing involvement in continuous improvement of toolset

Follow continuous improvement best practices by identifying and diagnosing improvement opportunities

Itom, Servicenow, Ba