ServiceNow HRSD Product Analyst

Key Responsibilities:

• Gather, analyze, and document business requirements related to HR Service Delivery (HRSD) on ServiceNow.
• Translate business needs into functional and technical requirements.
• Configure and enhance the ServiceNow HRSD module including Employee Service Center, Case Management, Knowledge Management, and Lifecycle Events.
• Collaborate with HR and IT teams to ensure smooth implementation and adoption of ServiceNow solutions.
• Create user stories, test cases, and process flows.
• Participate in UAT and training initiatives.

Required Skills:

• Hands-on experience with ServiceNow HRSD module (at least 2+ years preferred).
• Strong understanding of HR processes and workflows.
• Familiarity with ServiceNow platform, scripting, UI Policies, Business Rules, Workflows.
• Experience with Agile/Scrum methodologies.
• Excellent analytical, communication, and documentation skills.

Good to Have:

• ServiceNow certifications (CSA, HRSD).
• Experience working with Integrations (REST/SOAP APIs).
• Exposure to other ServiceNow modules like ITSM or CSM.
• Understanding of Data Privacy & Compliance in HR systems.