LT
Job Description
Roles & Responsibilities
- Hands-on design, development, and deployment experience with the ServiceNow platform
- Experience implementing and managing ServiceNow GRC (Governance, Risk, and Compliance) and IRM (Integrated Risk Management) in an enterprise production environment
- Strong implementation experience including solution configuration and customization for all components of the ServiceNow GRC product and Audit Management
- Solid knowledge of ServiceNow ITSM modules, including:
- Incident, Problem, Change, CMDB, Asset, and Service Catalog
- Ability to assess vendor security using Compliance and Risk applications
- Proficient in leveraging ServiceNow GRC tools to track, monitor, report, and remediate findings
- Strong scripting skills, proficient in JavaScript and ServiceNow JavaScript APIs
- Experience working with Agile teams, methodologies, and tools in a virtual/remote environment
- Ability to create and manage:
- Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, Data Policies, UI Scripts
- Capable of troubleshooting basic configuration/script issues
- Proven ability to manage multiple complex tasks simultaneously
- Able to work both independently and collaboratively with customers and delivery teams on implementations and remote services
- Regularly attends and actively participates in project meetings, including:
- Requirements review, validation sessions, and SCRUM ceremonies
- Excellent communication, presentation, and writing skills
- Passion for advising and guiding customers to maximize product value and stay updated with latest ServiceNow features
Certifications & Qualifications
- ITIL Foundation certification
- ServiceNow Certified IRM Developer
- ServiceNow Certified System Administrator