TETechversant
ServiceNow Functional Consultant
Cochin / Kochi / Ernakulam ₹5-9 LPA Posted 16 Feb 2026
FULL TIME
Incident Management
Servicenow
Problem Management
Cmdb
Itil
+2 more
Job Description
Key Responsibilities
- Conduct workshops to gather requirements and define process flows
- Write BRDs, user stories, and acceptance criteria
- Support solution validation and UAT execution
- Align design with ITIL and organizational workflows
- Maintain documentation for processes and platform usage
- Collaborate closely with technical teams and business SMEs