Core Competencies

Teamwork: works well with teammates locally and at remote offices; shares knowledge and is seen as someone to go to for help; contributes in weekly peer meetings
Problem solving and decision making: demonstrates a sense of urgency; takes ownership of problems and follows temporary fixes with permanent solution; finds creative solutions. Improves processes and introduces superior technology
Communication: is clear and accurate in verbal and written communication; listens to peers and supported employees; follows directions and provides useful feedback
Professionalism: makes a positive impression in person, via phone, and electronically; models a 'can-do' attitude; embraces additional responsibility; refrains from office gossip or conflict; works extra hours as-needed to ensure work is complete; adheres to corporate policy and encourages others to do the same

Core Duties

Build, maintain, and support applications in a global software platform (ServiceNow) and various other corporate systems, tools, and scripts
Collaborate with other internal groups to translate business and functional requirements into technical implementation for the automation of existing processes and the development of new applications
Communicate with internal customers in non-technical terms, understand business requirements, and propose solutions
Work on projects from specification gathering, to development, to QA, user acceptance testing, and deployment to production
Participate in meetings and organize work and/or training sessions around new software being introduced into the ICE technology environment
Document changes and author documentation on software development standards and practices

Exceptional Performer Competencies

Enhances team and co-workers through knowledge sharing and implementing best practices in day to day activities
Takes initiative to continually learn and enhance technical knowledge and skills.

Required Skills and Experience

BS degree preferably in CS or EE, or a related discipline
3 + yrs. of experience doing professional software development
A deep knowledge of: JavaScript, web design, server-side programming, data structures, HTML, CSS, Ajax methodology
Data analysis skills and competence in MS Word and Excel
Strong written and verbal communication skills
Ability to multitask and work independently on multiple projects
Minimal travel: 2-3 weeks per year

Desirable Skills and Experience

Experience building custom applications in ServiceNow
Strong understanding of ServiceNow development best practice
Strong knowledge of the ServiceNow data model and relationships
Experience in troubleshooting any errors found in the ServiceNow configuration/customizations
Integrate ServiceNow application(s) with third party systems/applications via APIs
Experience with Web Services / Web APIs: SOAP, REST, XML, JSON
Familiarity with Web Application Architecture (HTTP, Client/Server, HTML, JavaScript)
Experience with Python, or NodeJS
Experience with SQL and Database Technologies (SQL Server, MySQL).
Linux, Bash, SSH Familiarity
Financial industry expertise

ServiceNow Developer