ServiceNow Business Analyst

Key Responsibilities:

• Collaborate with business and technical teams to gather, analyze, and document detailed business and functional requirements.
• Write effective and clear user stories in ServiceNow JIRA , following Agile SDLC processes.
• Create process flows using Visio and define expected outcomes based on stakeholder communication.
• Work closely with developers and solution architects to translate business needs into technical solutions.
• Conduct requirement validation sessions with stakeholders to ensure clarity and alignment.
• Contribute to process improvements and identify opportunities to enhance current implementations.
• Ensure thorough documentation, strong attention to detail, and timely communication throughout the project lifecycle.

Required Skills & Qualifications:

• Bachelor s degree in Computer Science, Engineering, Business, or a related field.
• 3 years of hands-on experience in Requirement Analysis .
• Strong analytical and problem-solving skills .
• Excellent verbal and written communication skills with a high level of attention to detail.
• Experience working in Agile environments , with tools like JIRA , Visio , etc.