ServiceNow Architect

Key Responsibilities:

• Design and implement end-to-end ServiceNow solutions across ITSM, ITOM, ITAM, and HRSD modules.
• Provide architecture guidance for complex enterprise-level ServiceNow projects.
• Lead ServiceNow implementations, customizations, and integrations with third-party tools.
• Drive CMDB strategy, CSDM adoption, and Service Mapping initiatives.
• Collaborate with business and technical stakeholders to define best practices and scalable architectures.
• Customize Portals and Workspaces using AngularJS and ServiceNow UI Framework.
• Ensure solution compliance with ServiceNow best practices and performance benchmarks.

Mandatory Skills:

• Strong expertise in ITSM, ITOM, ITAM , and HRSD.
• Proficiency in JavaScript , Glide API , Flow Designer , Integration Hub , and MID Server configurations.
• In-depth knowledge of CMDB architecture and CSDM framework .
• Experience with ServiceNow Discovery , Service Mapping , and complex integrations.
• Hands-on experience in Portal and Workspace customization .
• Familiarity with ServiceNow Automated Test Framework (ATF) and Performance Analytics is a plus.