IM
Job Description
Key Responsibilities:
- Design and implement end-to-end ServiceNow solutions across ITSM, ITOM, ITAM, and HRSD modules.
- Provide architecture guidance for complex enterprise-level ServiceNow projects.
- Lead ServiceNow implementations, customizations, and integrations with third-party tools.
- Drive CMDB strategy, CSDM adoption, and Service Mapping initiatives.
- Collaborate with business and technical stakeholders to define best practices and scalable architectures.
- Customize Portals and Workspaces using AngularJS and ServiceNow UI Framework.
- Ensure solution compliance with ServiceNow best practices and performance benchmarks.
Mandatory Skills:
- Strong expertise in ITSM, ITOM, ITAM , and HRSD.
- Proficiency in JavaScript , Glide API , Flow Designer , Integration Hub , and MID Server configurations.
- In-depth knowledge of CMDB architecture and CSDM framework .
- Experience with ServiceNow Discovery , Service Mapping , and complex integrations.
- Hands-on experience in Portal and Workspace customization .
- Familiarity with ServiceNow Automated Test Framework (ATF) and Performance Analytics is a plus.