Servicenow Admin

Job Description

Key Skills:

• ServiceNOW Platform knowledge

• ServiceNOW Discovery hands-on

• ServiceNOW CMDB setup and management

• ServiceNOW ITSM admin

• ITIL Process understanding

Responsibilities:

• Maintain deep, comprehensive knowledge of ServiceNow's capabilities and constraints.

• Act as SME and deliver requirements, scoping and design workshops, ensuring 

requirements are well documented/executed.

• Communicate technical challenges and solutions to both technical and non-technical 

audiences

• Deliver hands-on configuration, development and integration services and serve in a 

delivery assurance capacity for all project deliverables

• Scoping and delivering Proof of Concept / Proof of Value engagements with prospects

• Proactively identify ServiceNow technical deficiencies and recommend solutions

• Evaluate enhancement requests, provide design recommendations, and document 

technical requirements

• Design, implement, manage and ensure the effectiveness of the integration of the 

CMDB with external sources of data (e.g.: SCCM)

• Design CMDB solutions that maintain CMDB integrity and effectively support other ITSM 

processes such as Incident Mgt., Change Mgt., and Asset Mgt

• Provide expert level support and technical mentoring to implementation team

• Develop and present business case material for senior prospect and customer 

stakeholders.

• Collaborate with cross-functional teams to achieve goals and objectives.

• ServiceNOW CSA certification mandatory and ServiceNOW Implementation specialist 

desired