ServiceMax Developer

Position Objectives:

The ServiceMax Developer should help build solutions on ServiceMax that fully leverage standard out-of-the-box functionality as well as custom solutions where appropriate with the goal of keeping the platform as standard and scalable as possible. He/she should be able to advise solutions to the challenges encountered by Field service teams, making best use of ServiceMax product features and capabilities, and Industry best practices. He/she should have excellent understanding of Salesforce & ServiceMax platform configuration and development. He/she should also possess strong communication and influence skills to discuss, interact and collaborate with both technical team members and business stakeholders.

Key Responsibilities:

• ServiceMax implementations and/or customizations including systems integrations, 3rd party applications, AppExchange products, and custom Lightning development
• Provide technical leadership, setting best practices (e.g., integration and application development, deployment, testing, iterative refinement) to senior and junior developers
• Provide the necessary guidance to estimate user stories
• Clarify any ambiguity with the user story requirements and baseline the estimation
• Deliver Field Service Lightning application architecture, and guide development, integration, distributed data management, and application testing teams.
• Collaborate with other technical and non-technical team members, clients, and vendors to define, build, and deliver solutions.
• Working with customers to analyze and resolve Salesforce and SERVICEMAX product related issues/requirements
• Participate in the full software development life cycle from technical design to development, testing and deployment.
• Design and develop solutions that best leverage the ServiceMax features to support critical business functions and meet project objectives, business requirements and customer goals
• Participate in technical design discussions, develop technical solution documentation that is aligned with business objectives.
• Develop, test, and document custom development, integrations, and data migration elements of SERVICEMAX implementation.
• Analyze application and system problems and incidents; develop recommendations and solutions for those problems, implement those solutions, and provide communications on the associated actions, business impacts, and results.
• Provide thought & technology leadership on Field Service Management to customer & Practice