Service Order Execution Engineer

What are my responsibilities

• Order handover from acquisition team as per standard processes
• Collection of site inputs. If required visit the site for collection of mechanical dimensions, understanding of electrical schematics and protection requirements from the customer.
• Implementation of collected inputs for finalization of drawings and documents.
• Preparation of GA, FV, MSLD, Wiring drawings in line with input received from acquisition team, order requirements / specifications / order contract documents and customer site requirements
• Knowledge of Testing of MV products and Numerical relays
• Clear understanding of customer requirement with effective communication with all the order stakeholders and submission of drawings to customer as per contract, PO & specifications in consideration with available costs
• Follow up with the client for approval on submitted drawings / documents.
• Plan the order for manufacturing in line with contractual delivery and approvals (milestones)
• Knowledge of Contract management and commercial concepts(LC, ABG,, PBG etc..)
• Create pool from the different internal stake holders including Design, VCB Team, Procurement Team, BA Team & drive them to get the task completed on time.
• Alignment with manufacturing team for deliveries. Coordinate with client for inspections and get the formal inspection clearances with the help of quality team
• Responsible for change and claim management and maintain / exceed profitability of an order.
• Sends regular / periodical progress updates to the customers / management and as & when required
• Apply and get the delivery extensions wherever required.
• Good communication and conflict management skills.
• Negotiations with vendors for bought out equipments wherever required. Technical evaluation of vendors. Alignment with procurement team for final selection of vendor.
• Arranges dispatch clearance from customer & co-ordinates with the factory for dispatch.
• Coordinate changes with internal teams. Monitor various order milestones for smooth and timely completion of the order as per contractual requirement.
• Monitoring of Purchase Order Status / manufacturing update at supplier end and progress of Post Order Documentation.
• Monitor and follow-up on vendor activities, highlight potential delays. To ensure that corrective actions are taken to minimize/manage the delays/damages.
• Co-ordinate with FS team for site deployment and arrange to get the FAC (Final Acceptance certificate) from the customer
• Important qualities we seek are a positive can-do attitude, a pro-activeness, thinking out of the box with a broad horizon, an aptitude for hard work.
• Cross functional collaboration and effective customer management skills are necessary.
• Have clear written and oral communication skills.
• Be innovative, creative and professional at all the times.

What do I need to qualify for this job

• B.E./B. Tech in Electrical Engineering
• Minimum 7 to 10 years relevant experience in Service / Testing / Order Management.
• Basic proficiency in Medium & Low Voltage products / Systems / Retrofits / Relays & Protection Systems
• Familiar with Manufacturing Processes/Material Standards, measuring and test equipments
• Good communication skills & Customer orientation.
• Good working knowledge of MS Office softwares like MS word, MS Excel & Power point.