Service Operations

ServiceMax Responsibilities:

• Execute and manage service-related processes such as Work Orders, Entitlements, Contracts, Installed Base, Preventive Maintenance, Repair Orders, and Dispatch Console.
• Serve as a subject matter expert for ServiceMax; provide training and guidance to internal teams.
• Maintain accurate records of customer assets and service data.
• Ensure smooth functioning of ServiceMax workflows from initiation to closure.
• Generate operational reports and analyze data to improve service delivery.
• Create and maintain comprehensive documentation for standard operating procedures.
• Collaborate effectively with internal teams, demonstrating strong teamwork and relationship-building in alignment with SKFs core values.

SAP Responsibilities:

• Manage Service Contracts, ensuring accuracy and timely processing.
• Utilize SAP SD (Sales and Distribution) and logistics modules to ensure seamless integration with ServiceMax.
• Process and track sales orders, maintain delivery schedules, and resolve order status issues.
• Maintain accurate pricing on sales orders and contracts
• Managing customer master data, including customer records, contact information