Service Now - Software Engineer

About the Job

You will be a part of the Business Workflow Automation team, responsible for turning product requirements into designs, developing implementation plans, and creating integrations and automated initiatives for both On-Cloud and On-Premise platforms.

As a Software Engineer , you will be responsible for developing the service management framework , event management workflows , business application workflows , as well as integrations and tool capabilities . You will be at the forefront of IT Operations transformation , delivering cost savings, productivity gains, and user experience improvements .

We are looking for a talented, driven, and energetic individual to help accelerate our efforts, strengthen team skills, and contribute to our solutions-centric culture .

This role reports to the Manager of Business Workflow Automation .

You Are Excited About This Opportunity Because You

• Enjoy working in a highly collaborative environment.
• Are an excellent communicator in person, via email, and over the phone.
• Identify opportunities for improving user experience .
• Execute enhancements on existing products.
• Evaluate and monitor product performance within assigned categories.
• Work effectively with cross-functional teams to enhance overall performance.
• Can prioritize and manage multiple complex projects with aggressive timelines.
• Take pride in quality, time management, and accuracy of work.
• Have proven experience as a key technical resource contributing to solution development in client environments.
• Are an experienced problem solver , skilled at resolving complex issues.
• Are knowledgeable about runbook/orchestration automation .
• Possess strong interpersonal skills , are customer-centric, and thrive in culturally diverse environments.
• Are a team player .

Desirable Competencies

• 3-5 years of experience in ServiceNow development .
• Proficiency in ServiceNow scripting, workflows, and integrations .
• Experience with software development methodologies such as Agile or Waterfall .
• Familiarity with IT Service Management (ITSM) and IT Operations Management (ITOM) processes.
• 2+ years of experience coding ServiceNow features or similar platforms.
• Experience in developing, configuring, and customizing the ServiceNow platform to meet business needs.
• Ability to collaborate with cross-functional teams to identify and prioritize business requirements.
• Expertise in writing clean, efficient, and maintainable code .
• Conducting code reviews and quality control checks to ensure efficiency and productivity.
• Debugging and fixing technical issues .
• Producing and executing test cases to ensure software quality.
• Documenting code and application functionality .
• Staying updated on emerging trends and technologies in ServiceNow development.
• ITIL Foundation level knowledge and familiarity with frameworks such as COBIT, IT4IT is a plus.
• Experience with Web Services, APIs, and database-level integrations/ETL .
• Proficiency in Web Technologies (XML, HTML, JavaScript, Web Services) and experience working in a SaaS environment .
• Ability to drive design and strategy around automation tools.
• Understanding of technical components such as LDAP, VPN, SSL, and other related technologies.
• Must be fluent in English , both written and spoken.
• A degree or equivalent qualification , preferably in Information Technology , with proven experience in technical development roles.

Role: Software Development - Other

Industry Type: IT Services & Consulting

Department: Engineering - Software & QA

Employment Type: Full Time, Permanent

Role Category: Software Development

Education

UG: Any Graduate

PG: Any Postgraduate