THThe It Mind Services
Service Now -HRSD
Pune ₹4-10 LPA Posted 27 Jun 2025
FULL TIME
Performance Tuning
Scripting
Sla Management
HRSD
Job Description
- Must have prior experience with ServiceNow Integration (Uni-directional / Bi-directional).
- Should have Experience be to build an efficient ServiceNow Integration with other systems
- Good to have hands-on experience in HRSD case management.
- Experience in leading client calls, Business Impact Analysis, IT Service Continuity Management, and SLA Management.
- Experience in designing, developing, customizing & administering applications.
- Experience in performance tuning of Service-Now Setups and follow best practice of coding standard. Must have good client communication experience.
- Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Inbound Email Actions, Script Includes, Access Control Lists etc. Performs migration activities Dev to QA, QA to Prod.
- Experience of handling Bug Fixes and Enhancement requests.
- Providing business beneficial ideas to improve the existing ServiceNow process following ServiceNow Best practices.
- Good-to-Have
- Good to have hands on experience on ServiceNow scripting and the order of execution.
- Good to have hands on experience in creating complex Reports and interactive Dashboards using Database views or standalone.
- Good to have knowledge in maintaining Custom Application and handling them during ServiceNow upgrades.
- Working with schedule jobs, events, and triggers to manage business needs and handle background work.
- Experience of handling ServiceNow upgrades.
- Strong analytical and problem-solving skills and the ability to interpret and communicate facts and data.
- Experience working in scoped application and maintaining the same, handling cross scope issues.