Service Now Developer

ServiceNow

Technical Skills needed-ServiceNow (ITSM OR HRSD OR CSM OR FSM OR PORTAL,CMDB,VIRTUAL AGENT,ITAM,ITOM,ITBM,CMDB etc. With strong Scripting and integrations)

 Exp- 5 to 10 yrs, B2,B3

HRSD

·        Experience with the ServiceNow HR Service Delivery (HRSD) application

·        Knowledge of HR functions, processes, and best practices

·        Knowledge of Case Management, Knowledge Management best practices and design

·        Experience designing and/or implementing an HR Shared Services center

·        Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services.

OR

CSM

·        Must have hands on standard CSM process implementation

·        ServiceNow in depth Process knowledge (CSM Process, integrations etc.)

·        Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.…)

·        Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA & Continual Improvement Management

OR

FSM

·        Working experience with FSM application on Work Order management, scheduling and dispatch

·        Configuring Field Agent activities ( Mobile & Desktop)

·        Configuring Field Service Business Process, Assignment, and Add-ons

·        Optimizing Scheduling, Dispatch, and Inventory Operations & Configuring Time Recording

·        Integrations with Applications and Data Sources. Process Integrations

·        Good Knowledge on Field Service Industry good practice