Service Management Lead

Must have skills : System Monitoring Tools & Techniques

Minimum 7.5 year(s) of experience is required

Educational Qualification : 15 years full time education

Must have Skills: Automic/UC4 , One Automation batch scheduling and adminstration

Good To Have: Automic Scripting, shell scripting and Team Building

Roles & responsibilities :

Experience in Automic Engine (UC4) platform administration

Have hands on experience on Automic(UC4) Administration (User provisioning, monitoring and bug fixes)

Good hands-on Automation Engine (UC4/Automic) upgrade and migrations.

Experience in installing, configuring Automation Engine, Agents Plug-ins or adaptors for UC4

Experience in Remote Agent Installations & Agent troubleshooting in UC4/Automic

Perform the changes as per business requirement and perform Patching activities on Automation Engine

Experience in calendars creations and maintenance in UC4/Automic

Resolving high priority issue related to UC4/Automic components.

Responsible for maintaining and improving the system's stability and reliability, health checking, system upgrades, troubleshooting, scripting and automation of manual process.

Perform maintenance activities

L3 level of activities in Job Scheduling Environments Primary: UC4/Automic

Sound knowledge to recommend suggestions that will comply with standards and best practices

Ideation to automate repetitive tasks and process.

Experience in improving the performance of the jobs by optimizing the underlying resources/design/setup.

Troubleshooting agent issues, WP & CPs by analyzing logs; Creating, managing, and triaging on vendor tickets.

Experience in Automic Scripting, basic shell scripting.

Work with clients to understand user requirements and convert them to job/plan design.

Handle issues, client calls and resolve issues effectively and guide team internally where needed.

End to end set up, installation, configuration and patching of UC4 environment, with expert knowledge on Automic architecture and utilities.