Job Description
Candidates, please click in below link and apply to get further communication on your application.
https://ltim.ripplehire.com/s/cOtAD
Job Title - Service Level Manager
Primary Skills - ITSM ticketing tools i.e ServiceNow, Cherwell, Symphony Summit etc.
Experience - 5 to 8 yrs
Location - Bangalore/Chennai/Hyderabad/Coimbatore
Notice Period - Immediate to 30 days
Roles and Responsibilities
- Negotiate and manage Service Level Agreements (SLAs) and facilitate teams to meet targets
- Ensuring that all SLAs, Operational Level Agreements (OLAs) and Underpinning Contracts (UC) are appropriate for the agreed service level targets
- Provide monthly SLA performance reports (Critical Service Levels, Key Measurements and Critical Deliverables)
- Provide input for SLA changes and modifications, participate in negotiating changes to service levels
- Develop and coordinate SLA's with internal and external customers
- Collect subjective customer satisfaction feedback to determine if SLAs accurately measure service
- Authorize additions, revisions or retirement of services in the service catalog
Identify opportunities for continuous improvement by interacting with various teams and recommend improvements for service level management
Job Description
- Minimum 5 years of relevant experience working as service level manager
- Should possess good understanding of ITIL® V3 OR ITIL4 service lifecycle modules
- Should have strong verbal, written communication and interpersonal skills
Lead role while acting as a liaison with internal/external customers
Skills Required
- Strong IT service management skills
- Should have exposure to ITSM ticketing tools i.e ServiceNow, Cherwell, Symphony Summit etc.
- Good interpersonal, organization and customer services skills
Experience of working within service level management process in a demanding and complex environment.
Interested candidates please click in below link and apply
https://ltim.ripplehire.com/s/cOtAD
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