Service Engineer

We are seeking a dynamic and results-driven Service Engineer to join our team. Supervisor for service/ projects of Assembly, project & service of Cooling towers/ Pumps/ Ducts. As a Service Engineer, you will play a pivotal role in achieving our customer acquisition and revenue growth targets by supporting the allied team and doing aftermarket service.

Responsibilities

Achieve Growth and Hit Service Targets:

Installation and commissioning of Pumps and controller

Installation and commissioning of Cooling Towers

Installation and commissioning of Ducts.

Responds to customer complaints

Evaluates and resolves problems of the customer

Assists in installing the equipment and work closely with the site teams

Analyzes, inspects and reviews findings to determine the solution to the problem that the customer demand.

Repairs, tests and maintains equipment

Monitors performance of the product

Provides customers with regular reports and feedback on their service requests

Develops and maintains relations with customers

Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs

End to end coordination with various activities for products till site hand over

Requirements and Skills

Education:

Diploma

Experience & Requirements:

Diploma (with hands on experience to handle the required products)

Successful previous experience as a service representative.

Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization

Proven ability to drive the service process from plan to close

Strong business sense and industry expertise

Effective Communication:

Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization