Service desk || Technical Support

Key Responsibilities:

• Provide technical support via chat to end-users, ensuring timely and accurate resolution of queries.
• Troubleshoot technical issues and guide customers through solutions effectively.
• Maintain detailed records of customer interactions, issues, and resolutions.
• Escalate complex issues to higher-level support or relevant teams as needed.
• Adhere to service level agreements (SLAs) and quality standards for customer support.
• Collaborate with team members to share knowledge and best practices.

Required Qualifications & Experience:

• Minimum 1 year of experience in technical support (Chat).
• Comfortable working in rotational shifts.
• Ability to handle customer queries efficiently and professionally.

Perks & Benefits:

• Two-way cab facility provided.
• Supportive work environment with team collaboration.