Service Desk Agent

TCS Is Hiring for Service Desk – Agent

ROLE: Service Desk – Agent

Location: Chennai, Mumbai

Experience Range: 3-6 Yrs(Relevant)

JD:

Must-Have:

· Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills

· Willingness to work in any shifts including night shifts

· Accountable to answer customer requests and assisting customer either by email/chat or over the phone

· Should be flexible for voice support

· Ability to understand customer issue and route to appropriate team

· Should be ITIL Foundation certified

· Must be a strong cross-team collaborator

· Requires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may occasionally require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement

· Basic knowledge about Systems, backup and Network

· Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's

Good-to-Have:

1. MCP & ITIL Certification.

Responsibility of / Expectations from the Role :

1 .Should posses' good communication skills.

2 .Should have knowledge on basic desktop issues, printer installations, AD, Exchange, Hardware issues, Wireless issues.

Interested candidates pls share your cv to mailid : [HIDDEN TEXT] with subject 'Service Desk – Agent' for further Discussion.