We are hiring for Service Desk for our MNC Client at Ballendur, Bangalore Location

Exp - 1+ Yr

Budget - 2.8 LPA - 3.3 LPA

Regular Shift

6 Days Working

F2F Drive

Immediate to 7 days Joiner

JD -

Service Desk L1 – Roles & Responsibilities

1. First Point of Contact (FPOC)

• Act as the single point of contact for all IT issues
• Receive requests via phone, email, chat, or ticketing tools
• Greet users professionally and understand their issues clearly

2. Incident Logging & Ticket Management

• Log all incidents and service requests in the ITSM tool
• Capture complete details (user info, issue description, screenshots)
• Categorize, prioritize, and assign tickets correctly
• Track tickets until closure

3. Initial Troubleshooting (First-Level Support)

• Perform basic troubleshooting using SOPs and knowledge base
• Resolve common issues such as:
• Password resets & account unlocks
• Email issues (e.g., Outlook not working)
• VPN/login/access problems
• Printer and network connectivity issues
• Software installation (standard apps)
• Basic hardware issues

4. Service Request Fulfillment

• Handle standard user requests like:
• Access provisioning (as per approval matrix)
• Software installation
• System configuration
• Follow defined workflows and approval processes

5. Escalation Management

• Escalate unresolved or complex issues to L2/L3 teams
• Provide complete and accurate information during escalation
• Follow escalation matrix and timelines

Interested can share cv at [HIDDEN TEXT] or can call me at 9193549698 .

Thanks

Shivani Chaturvedi

Sr. HR At Artech