service desk

Role & Responsibilities

• Provide technical and system support across Windows OS, networking, Active Directory, and DNS.
• Deliver customer support through phone, email, and remote tools.
• Identify, diagnose, and troubleshoot technical issues.
• Categorize, log, and track user queries while ensuring timely resolution.
• Guide users with appropriate solutions and recommended actions.
• Collaborate with team members to resolve escalations and maintain service quality.