Service Delivery Manager

Responsibilities:

• Service Management: Oversee the delivery of IT services to ensure they meet business needs and performance targets.
• Project Coordination: Manage projects involving Pega applications, ensuring timely and within-budget delivery.
• Business Analysis: Collaborate with stakeholders to gather and analyze business requirements,
• Pega Implementation: Lead the design, configuration, and deployment of Pega solutions to optimize business processes.
• Team Leadership: Guide and mentor, a team of developers, analysts, and support staff, fostering a collaborative and high-performance environment.
• Compliance and Risk Management: Ensure all solutions comply with banking regulations and mitigate potential risks.
• Performance Monitoring: Track and report on service performance, identifying areas for improvement and implementing corrective actions.
• Stakeholder Communication: Maintain strong relationships with business units, providing regular updates and addressing any concerns. Qualifications:
• Experience: Extensive experience in service delivery management, business analysis, and Pega implementation within the banking sector.
• Technical Skills: Proficiency in Pega, business process management, and banking systems will be most suitable for this role
• Education: A degree in Computer Science, Information Technology, Business Administration, or a related field.
• Certifications: Relevant certifications such as Pega Certified Business Architect (PCBA), Agile Coach, or PMP are advantageous.
• Soft Skills: Strong leadership, communication, and problem-solving skills.