Service Consultant / Project Manager

Key Responsibilities:

Service Problem Analysis & Resolution:

• Analyze and resolve complex service problems of C-Arm systems.
• Manage on-site assignments, particularly during challenging customer situations requiring deep technical expertise.

Cross-Functional Collaboration:

• Work closely with R&D and field engineers to exchange technical insights and feedback for product improvement.
• Communicate critical customer situations through defined reporting processes to specialist departments and management.

Problem Management:

• Identify systematic product issues early and initiate corrective measures as part of structured problem management.
• Contribute to the Service Knowledge Base by documenting and sharing acquired technical knowledge.

Product & Customer Advocacy:

• Represent customer service and end-user interests during new product development and installed base management.
• Ensure compliance with regulatory and technical documentation requirements.

Agile Project Execution:

• Verify and implement service requirements within the agile product development process, following the SAFe (Scaled Agile Framework) methodology.
• Collaborate with engineering, quality, and service teams to ensure system updates and maintain traceability throughout the product lifecycle.

Communication & Leadership:

• Maintain proactive communication with internal teams and country management.
• Provide clear, timely updates on service cases, risks, and improvement initiatives.